Refund Policy
### Introduction
At UATIMBER LTD, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help. This refund policy outlines your rights and our procedures for handling refunds and returns, in compliance with UK consumer laws, including the Consumer Rights Act 2015.
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### 1. Returns
You have the right to return items purchased from us under the following conditions:
1.1 **Eligibility for Returns:**
- Items must be returned within 14 days of receiving your order.
- The item must be unused, in its original packaging, and in the same condition as when you received it.
- Proof of purchase, such as an order confirmation or receipt, must be provided.
1.2 **Non-Returnable Items:**
The following items cannot be returned:
- Custom or made-to-order products.
- Items that have been used, assembled, or installed.
- Clearance or sale items (unless faulty).
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### 2. Refunds
2.1 **Eligibility for Refunds:**
- Refunds will only be issued for eligible items returned within the 14-day window.
- If the item is returned due to a fault or defect, a full refund will be provided, including delivery charges (if applicable).
- If you are returning the item for any other reason, the refund will exclude original delivery costs.
2.2 **Refund Process:**
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days and will be issued to the original payment method.
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### 3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [insert email/contact form link].
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### 4. Returning Items
To return an item:
4.1 **Contact Us:** Notify us of your intent to return by emailing [insert email address] or calling [insert phone number]. Please include your order number and reason for return.
4.2 **Shipping the Item:**
- You are responsible for paying your own shipping costs for returning the item, unless it is faulty or damaged.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
- Return the item to:
UATIMBER LTD
[Address Line]
[City], [Postcode]
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### 5. Exceptions
Under the Consumer Rights Act 2015, you may be entitled to a repair, replacement, or refund if the item is:
- Faulty.
- Not as described.
- Unfit for purpose.
For any of these issues, please contact us immediately at [insert email/contact form link].
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### 6. Contact Us
If you have any questions about our refund policy, please contact:
UATIMBER LTD
[Address Line]
[City], [Postcode]
Email: [insert email address]
Phone: [insert phone number]