Shipping Policy
Introduction
At UATIMBER LTD, we are committed to ensuring that your orders are delivered promptly and securely. This shipping policy outlines how we handle the delivery of products, including shipping methods, timelines, and costs, in compliance with UK consumer laws.
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1. Delivery Areas
We deliver to addresses within the United Kingdom. For international delivery inquiries, please contact us at [insert email/contact form link].
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### 2. Processing Time
- Orders are processed within 1-3 business days (excluding weekends and public holidays) after receiving your order confirmation.
- You will receive a notification when your order has been dispatched.
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### 3. Shipping Methods and Costs
We offer the following shipping options:
3.1 **Standard Delivery:**
- Delivery time: 3-5 business days.
- Cost: [insert cost or "calculated at checkout"].
3.2 **Express Delivery:**
- Delivery time: 1-2 business days.
- Cost: [insert cost or "calculated at checkout"].
3.3 **Free Delivery:**
- Available for orders over [insert amount].
- Delivery time: 3-5 business days.
Shipping costs are calculated based on the weight, size, and destination of your order and will be displayed at checkout.
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### 4. Tracking Your Order
Once your order is dispatched, we will provide you with a tracking number (if applicable) and a link to track your delivery status.
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### 5. Delivery Issues
5.1 **Missed Deliveries:**
- If you are unavailable to receive the delivery, our courier may leave a card with instructions for re-delivery or collection.
5.2 **Lost or Damaged Items:**
- Please contact us immediately if your order is lost or arrives damaged. Provide your order number and photos of any damage so we can resolve the issue promptly.
5.3 **Delays:**
- While we strive to deliver on time, unforeseen circumstances may cause delays. If your delivery is delayed, we will inform you as soon as possible.
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### 6. International Shipping
For international orders, please contact us at [insert email/contact form link] to discuss availability, shipping methods, and costs.
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### 7. Changes to Shipping Information
If you need to update your shipping address or delivery preferences, please contact us as soon as possible. Changes may not be possible once the order has been dispatched.
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### 8. Contact Us
If you have questions or concerns about your delivery, please contact:
UATIMBER LTD
[Address Line]
[City], [Postcode]
Email: [insert email address]
Phone: [insert phone number]